Return policy

Return policy : 

At Pleather store, we are committed to providing you with the best possible shopping experience. We understand that sometimes things may not meet your expectations, and that's why we have implemented a detailed and customer-friendly return policy. Our goal is to make the return process as seamless as possible, ensuring your complete satisfaction.

Eligibility:

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging.
• The return request must be initiated within the specified timeframe.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team within 15 days from the date of delivery.
• Provide the order number, item(s) to be returned, and the reason for the return.
• Our customer support team will guide you through the return process and provide a return authorization if applicable.
• Carefully package the item(s) to be returned to prevent damage during transit.

Return Shipping:

Return shipping costs are the responsibility of the customer unless otherwise specified. We recommend using a reliable shipping service with tracking to ensure the safe return of the item(s). We are not responsible for any lost or damaged items during the return shipping process.

Refund or Exchange:

Upon receipt and inspection of the returned item(s), we will process your refund or exchange according to your preference:

• Refund: The refunded amount will be credited to the original payment method used for the purchase. Please note that the original shipping fees, if applicable, are non-refundable.
• Exchange: If you prefer an exchange for a different size, color, or style, our customer support team will assist you in placing a new order and facilitate the return of the original item(s).

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to:

• Socks
• Insoles
• Personalized or customized items

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any associated shipping costs, as per our discretion.

Return Exceptions:

The following items are generally non-returnable unless otherwise specified:

• Items marked as final sale or clearance
• Gift cards or promotional vouchers

Return Policy Updates:

We reserve the right to update or modify our Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.